Shipping Cost : Please note all the quotations excludes the shipping costs. The costs will be informed upon receiving your order.

Lead time : The items for"made by order" means it will take 40-45 days on production (not in stock).

WHEN YOUR SHIPMENT ARRIVES

Please check the shipping goods thoroughly. If the packing on the goods show evidence of rough handling or should they be punctured, crushed, dented, creased, torn, or wet, it is a MUST that this condition be noted on all copies of the freight bill when you sign for the shipment. Should you suspect that the contents are damaged or if there are any visual shipping damages, it is important to document the damages in detail on the Delivery Receipt and have the delivery party co-sign the Delivery Receipt.

If the shipment delivered to you is not in accordance with the number of cartons shown on the freight bill, have the delivering driver note the shortage on the freight bill when delivery takes place. Advise us of any shortage and we will trace the shipment with the delivery carrier. If the shortage cannot be located within a reasonable time, the missing items will be replaced.

FURNITURE DELIVERY INSTRUCTIONS

WHEN YOUR SHIPMENT ARRIVES, please follow these simple steps:

1. UPON DELIVERY please check the outside surface of the boxes or packing shell as well as the contents inside the boxes thoroughly. If the boxes or packing shell show any evidence of rough handling or appear to be punctured, crushed, dented, torn or wet, PLEASE NOTE this condition on all copies of the Delivery Receipt BEFORE YOU SIGN for the shipment. Then, inspect each furniture item individually.

2. Please request the delivery crew to wait until you open and inspect your items prior to signing any paper work. In the event the delivery crew refuses to wait while you inspect the furniture, please write on Drivers Delivery Receipt BEFORE DRIVER LEAVES, Boxes is/are damaged and driver refused to wait for inspection of contents. Final determination of the extent of damage to the contents will be made when the packages are opened by consignee after delivery. (The Consignee is the person receiving the shipment or You in this case).

3. In the event that your products were damaged during transit, we ask you to use your best judgment營f you feel that the damage is minor (such as a drawer that can be replaced or a slight staining issue) KEEP the original package and containers, NOTE THE DAMAGE IN FULL DETAIL on the Delivery Receipt. Even if the package appears only slightly damaged, write PACKAGE DAMAGED when you sign for delivery. This is VERY important. Then, please contact our customer service department. and we will assist you in obtaining a quick resolution. If the boxes are badly damaged or if for any reason you feel any of the boxes are damaged more than slightly, please REFUSE DELIVERY on those items specifically and write down on the delivery receipt REFUSE DELIVERY DUE TO BOX/CARTON or Packing shell DAMAGE. Then, please notify YingJi Trade so we can send you out a replacement right away. If you are receiving multiple boxes, please use the above instructions for each box.

4. Customers are responsible for properly describing any and all damages on the Delivery Receipt. In the event the Delivery Receipt is not properly filled out and customers see damage to the boxes that are not noted on the Delivery Receipt, customers will be responsible for additional item re-shipment charges as well as 45% product replacement fees. By signing the delivery receipt free and clear and not noting any damage, any damage reported later is the customers responsibility and not that of YingJi Trade. Any damage caused from shipping must be noted on the Delivery Receipt or the insurance cannot be claimed?No Exceptions. Any and all damage claims must be reported to YingJi Trade within 72 hours of delivery. YingJi Trade is not responsible for any damage not reported to YingJi Trade within 72 hours of delivery?No Exception. At YingJi Trade we strive to provide each customer with a pleasant and memorable experience. By inspecting your deliveries and properly documenting any damages, you are providing YingJi Trade with the ability to guarantee your satisfaction. Thank you in advance for your cooperation.

DAMAGED SHIPMENTS

As much as we try our very best to prevent damages, there will inevitably be circumstances in which this may occur and we sincerely apologize in advance for any inconvenience this may cause you. We also greatly appreciate your help and support in helping us to remedy the issue.

In the event of a damaged shipment, please notify YingJi Trade immediately either by phone (preferable) or by e-mail. If you contact us by phone we will provide you with step-by-step instructions as to what to do. If you contact us during the actual delivery, we will also be able to give you exact instructions during the delivery process.

If merchandise is damaged or defective, we will arrange repair or replace, at our discretion, any products which do not conform to the manufacturers specifications. Furniture may be repaired in your home or may be sent for repair. Customer agrees to accept delivery appointment for any backorders, repairs or replacement furniture to complete the order process. No merchandise may be directly returned to YingJi Trade under any circumstances.

If merchandise is damaged or defective, we would like to help bring resolution very quickly. In order to accomplish this expeditiously, we need to know exactly what happened during the delivery and the exact condition of the outside of the boxes as well as the condition of the actual item(s) in the boxes. Thus, we will send you out an e-mail immediately asking you to please answer all of our questions, which will then provide us with the information we need to promptly either repair or replace the damaged furniture. For us to promptly process replacement furniture requests as well as repairs, we will need to see actual pictures of the damage. We greatly appreciate your help if you have a digital camera and can forward to us clear pictures showing the actual damage to the merchandise. In the e-mail we send to you after you notify us about the damage, there is a link which we ask you to click on to take you to an area in which you can upload these pictures directly to us. When taking pictures, we would greatly appreciate your help in clearly showing the condition of the boxes as well as the actual merchandise. In the event you do not have a digital camera, please notify our staff and we will promptly send you out a camera, which you can use to take pictures and then send back to us so that we can have clear pictures of the damage. We will send out the camera to you along with a postage paid envelope, which you can use to send back to us. Upon receiving the images, we will promptly have either a replacement item(s) sent out to you or have a furniture medic sent out to your home to promptly repair the damage. We sincerely appreciate your help and support in this process, as we understand the inconvenience you will incur as a result of this. Thank you in advance for your cooperation!

CANCELLATION POLICY

As soon as you place your order, we begin the procurement process with the furniture vendor. Once we contact the manufacturer (within 12 hours of receiving your order), we are unable to cancel or change that order燽ecause once we have placed it at your request, YingJi Trade and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we are unable to accept cancellations, in either whole or part, once the order is placed. If for any reason we are able to stop the order before shipment, and at our discretion, we爉ay allow the order to be canceled with a cancellation fee of?forty-five percent (45%) of your order, or portion of an order cancelled plus actual shipping charges (if order has already shipped). This fee helps to defer the product cost and freight charges. All Upholstered Furniture such as couches, sofas, arm chairs, loveseats, mattresses,爏leepers and chairs cannot be cancelled at anytime whatsoever.燦o Exceptions. All delivered furniture that is received in good condition is non-returnable; no exceptions.

When the furniture is ready for delivery, you will be notified to schedule a delivery appointment. If you do any of the following, it will treated as an unauthorized cancellation of your order, subject to a cancellation fee of 45% of your order plus actual shipping charges: 1) Refuse the delivery appointment of your furniture or 2) Refuse the shipment because at the time of delivery you see the product and decide it is no longer what you want or 3) Refuse delivery because the product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s) or furniture repairman, you decide you no longer want it and refuse delivery or 4) Refuse or return any product due to such variation in grain or color. Wood products do vary in grain. YingJi Trade does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items.

All products (unless noted on our site) are sold with the full manufacturers warranty. All returned items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies or damages could result in a delay or partial forfeiture of your credit. All returned牋items arising from a cancellation燼re subject to a 45% restocking fee and shipping fees. For any cancellations of furniture for which a discount was applied to shipping or which included Free Shipping, customers will be charged the normal outbound shipping costs to the customer as well as the return shipping costs plus a 45% restocking fee. Be sure to contact uswith the tracking numbers. Please allow 2-4 weeks for credit processing.